Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with VelnaroPet.

We are committed to processing and delivering your order as quickly as possible.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number.

Estimated Delivery Times

Estimated delivery times are:

Europe: 7–14 business days

United States: 7–14 business days

Other countries: 7–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, local postal services, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout and displayed before payment.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can monitor your shipment.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order.

VelnaroPet is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Shipments

If your order has not arrived within the expected delivery time, please contact us at: info@velnaropet.com

We will investigate the shipment and do our best to assist you. ⸻ Contact Us If you have any questions regarding shipping or your order, please contact us at:

Email: info@velnaropet.com